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Our team ships fast. 90%+ orders ship same day. We have a unique agreement with FedEx & USPS that allows for parcel pickup at the very end of our work day in the Pacific Time Zone.
SHIPPING POLICIES
Shipping Department Hours: M-F 8am-4pm
Shipping Department Contact: Bogey Bogardus, bogey@redsflyshop.com
- Orders valued over $500 will be sent FedEx Signature Required to protect against theft, loss, and damages. Someone will need to present to sign for the package. FedEx offers other pickup options for signature required packages. To avoid missed deliveries, sign up for FedEx Delivery Manager or call FedEx (1-800-Go-Fedex) to request to hold your package at a FedEx location for you to pick up.
- We make every attempt to ship 2-day and Overnight orders ASAP. Expedited shipments received after 12pm may not ship same day due to pickup times. Please understand 2-day and overnight transit times are business days, weekends and holidays effect these shipments. If it is a time sensitive order with time constraints please call us to confirm it will arrive in time.
- Customer is responsible for any mistakes made regarding addresses on both online and phone orders. An invoice is e-mailed immediately at the time the order is placed, and it is the customer's responsibility to contact us immediately if any corrections are necessary.
- Some packages will be deemed "oversized" and will be charged an "oversized item" shipping charge. These items do not qualify for free shipping.
- Orders shipped via USPS take 4-7 days to arrive
- Estimated Shipping Transit Times via Fedex Ground are as follows:
SALES TAX
Due to new ecommerce regulations regulating sales across state lines sales tax will be calculated upon checkout for the following states: Colorado, Georgia, Michigan, Minnesota, New Jersey, Nevada, North Carolina, Pennsylvania, Utah and Washington.
INTERNATIONAL ORDERS
- International shipping rates are calculated based on package size/weight and destination address. Continue through checkout to view rates.
- International orders are not subject to US taxes. However, it is possible that import duties will be applied by the country of final destination. The recipient is responsible for payment of all applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your customs office for information on duties, taxes and restricted items.