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FREE Fly Line on Rods $500+ // Just Add Both to Cart and Your Fly Line is FREE!
FREE Fly Line on Rods $500+ // Just Add Both to Cart and Your Fly Line is FREE!
TRAVEL GUIDE SERVICE BLOG & REPORT UNIVERSITY HUNTING RIVERSIDE RED'S FLY BOT

RETURNS & EXCHANGES

Returns at Red's Fly Shop

We hope that you love all your purchases from Red's Fly Shop. However, we understand that sometimes you may need to return a purchase. Start your return here:

 

  • Satisfaction Guaranteed Policy on Rods: Buy with confidence. If you buy a rod, test cast it in the yard, don't love it, return it. Just keep it clean and don't bang the tube around.
  • Online purchases are eligible for Refund or Store Credit if returned within 30 business days of receiving your order. If your item is over 30 days, please contact us to discuss options.
  • Products can be returned within 30 days as long as they are in new condition and can be re-sold. Rods must have a perfectly clean cork, please don't handle with grubby hands.

 DID RED'S MAKE A MISTAKE ON YOUR ORDER?

Oh no! We're darn good but we're also human. Please reach out to our customer service team to resolve any mis-shipments, lost packages, or damaged/defective product at staff@redsflyshop.com or give our team a call at (509)933-2300

How to start a return and/or exchange

Please head to our RETURNS PORTAL. Complete the return form found there before mailing back your items.

About Returns & Store Credit with Re:do

Red's utilizes Re:Do to provide a streamlined and easy returns process. Checkout with the 98¢ Re:Do product for free unlimited returns and/or exchanges on your order. Awesome, right?

Didn’t checkout with Re:Do? You will still return like normal and purchase a label with discounted shipping rates via Re:Do, saving you time and money! 

If you have a WARRANTY Claim
Warranty claims and repairs outside 30 days should be channeled directly through the manufacturer for the best possible service and expediency.

Shipping Addresses for Returns:
UPS or FedEx
Red's Fly Shop
ATTN: Product Returns
14706 Hwy. 821
Ellensburg, WA 98926

USPS (For the fastest service, DO NOT return items via USPS)
Red's Fly Shop
PO Box 159
Ellensburg, WA 98926
ALASKA & HAWAII

HOW SOON WILL I GET MY REFUND?

  • If all looks good upon arrival, then your refund will be processed, and a credit will automatically be applied original method of payment ASAP.
  • Red's will process the refund immediately, but sometimes it takes the banks a few days to post.
  • From the time we physically receive the return, its usually about 48 hours to post back to your bank account.
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